Connect with a Specialist

an illustration of 2 computers being used to communicateDo you have questions about support you may need or the needs of a loved one? Having a real person on the other end of the line can make all the difference.

Our MassOptions chat feature and call center specialists are based right here in Massachusetts.  We are here to help you Monday - Friday from 9am to 5pm.


The online chat feature is fast and easy. Just press the “Chat” button and a specialist will be online quickly to welcome you and start the chat.

You just type in your question or comment, and the specialist will respond right away with an answer. We’ll contact the organization that best fits your individual needs while you wait, and give you an immediate update as well as information on how to take the next steps.

Want to connect after hours? Fill out a Contact Us Form with your name, phone number, and the best time to reach you and a specialist from MassOptions will call you back within 1 business day.


If you’d like, you can start the process right now. Complete an Easy Referral to connect to a local organization that can provide reliable information and choices about the services and supports that best fit your needs.

Or, if you are still unsure or don’t feel comfortable making the call yourself, we’re here to help. You can speak to a specialist at MassOptions, Monday - Friday, 9:00AM to 5:00PM by phone toll-free at 844-422-6277 , or by using the online chat feature.