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MassOptions Call Center:

1-800-243-4636

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MassOptions Call Center:

1-800-243-4636

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Safety & Emergency

This page covers state and local resources for emergency and safety help.

These resources are not provided directly by the Executive Office of Aging & Independence, but they are trusted services across Massachusetts.

Emergency & Crisis Services

American Red Cross

Offers disaster relief, shelter, and emergency services across Massachusetts.

Mass211

Connects people to local emergency services, food, housing, and mental health resources.

Massachusetts Homeless Shelter Directory

Search for nearby emergency shelters throughout Massachusetts.

Suicide Hotlines

24/7 suicide prevention resources and regional helplines.

Veterans Crisis Line

Free, confidential support for veterans in crisis, available 24/7.

Department of Transitional Assistance (DTA)

The Department of Transitional Assistance (DTA) helps low-income people and families in Massachusetts by giving them money and food help (like SNAP benefits) and job training. Their goal is to help people meet their basic needs and eventually become able to support themselves.

Home Energy Assistance Program (HEAP)

The Massachusetts’ home energy assistance program (HEAP) is a free resource to help eligible households pay a portion of winter heating bills.

Find a Local Food Bank

Need food? A local food bank can help you put food on your table so you don't go hungry.